Services Rendered

Welcome to Servicom, University of Benin.










Focal officer Servicom (Centre) giving instructions to his Staff









Servicom always ready to meet your Satisfaction










University of Benin Management Team




Structure

For proximity to the Service Windows, the following Faculties/Divisions are grouped as follows:

  • Arts, Management Sciences and Social Sciences
  • Education, Law and Agriculture
  • Life Sciences, Physical Sciences and Engineering
  • Medical College and School of Pharmacy
  • Health Services
  • Physical Planning, Academic Planning and Works Department
  • Ekehuan Campus
  • Students Affairs (including Halls of Residences), Postgraduate School and Alumni Relations
  • Exams and Records, Central Record Processing Unit (CRPU), Senate Matters and Admissions Office
  • Bursary and Audit Departments
  • Registry and Vice Chancellor Office (VCO).
We provide quality teaching, community service and multi-disciplinary research leading to the award of certificates and degrees in the following fields of human endeavor:
  • Agricultural Science(Agricultural Economics and Extension Services, Animal Science,Crop Science,Fisheries,Forestry and Wild Life and Soil Science)
  • Art( English and Literature,Fine and Applied Arts, Foreign Languages, History,International Studies & Diplomacy,Linguistics & African Languages,Theatre Arts,Mass Communication,Philosophy,Religious Studies.)
  • Basic Medical Science( Anatomy, Physiology, Medical Biochemistry, Medical Laboratory Sciences,Nursing)
  • Dentistry
  • Education( Adult and Non-Formal Education, Educational Studies and Management, Educational Psychology and Curriculum Studies, Environmental Education and Human Kinetics, Vocational and Technical Education, Social Work, Early Childhood Education,Mathematics Education, Physical and Health Education)
  • Engineering( Civil Engineering, Chemical Engineering, Electrical/Electronic Engineering, Mechanical Engineering,Petroleum Engineering, Production Engineering, Computer Engineering)
  • Law
  • Life Sciences(Science Laboratory Technology,Biochemistry, Plant Biology and Biotechnology, Animal and Environmental Biology) Social Sciences (Accounting, Business Administration,Banking and Finance
  • Medicine
  • Pharmacy
  • Physical Science (Microbiology, Chemistry,Industrial Chemistry,Geology, Mathematics,Industrial Mathematics, Mathematics and Economics,Computer Science, Statistics with Computer Science Physics, Industrial Physics)
  • Optometry
  • Management Science( Entrepreneurial Studies,Library and Information Service,Economics and Statistics,Geography and Regional Planning, Political Science and Public Administration,Local Government Management, Sociology and Anthropology
  • And others( Health Administration and Management, Primary Health Care and Statistics, Early Child, Care and Development, Maternal and Child Health, Nursing Administration and Management, Postgraduate Studies.)


MONITORING OF PERFORMANCE:

The University of Benin will monitor our performance against the Service Charter through the following means:

  1. Bi-monthly collation and analysis of complaints and feedback.
  2. Monthly Performance Appraisal (MPA) Meetings of the local service frontlines.
  3. Quarterly Performance Appraisal (QPA) meetings of the SERVICOM Committee and the Focal Officer.


SERVICOM Principles

We are also committed to providing the following services in a “timely, fair, honest, effective and transparent manner” in line with SERVICOM Principles:

  • Create an academic environment which is stimulating, challenging and conducive for effective teaching, learning and research.
  • Provide courteous, prompt and quality service to every student, listen to their complaints and take appropriate actions as stipulated in our complaint policy.
  • Provide and maintain lecture halls, hall of residence, theatres, laboratories and libraries for effective teaching and learning.
  • Provide and maintain an ultra-modern Health Centre that provides 24 hours emergency services. Out-patient services commence at 8:00am and terminate at 4:00pm with average waiting time of two and a half hours.
  • We aim to teach our students following the approved timetable and conduct credible examinations.
  • We aim to release semester results within six(6) weeks after examination.
  • Promote gender mainstreaming i.e the consistent use of gender sensitive perspectives at all stages of the development and implementation of policies, plans and programmes.
  • Provide 24 hours unrestricted access to the Internet for the University Community at very moderate access charges and aim to resolve student on-line problems within forty eight (48) hours of receiving complaint.
  • Process and dispatch academic transcripts within twenty five (25) working days of application. However, from 2012/2013 academic session, all graduating students’ transcript will be prepared and kept for immediate issuance on application.
  • All certificate and diplomas will be ready for collection on the day of convocation.
  • Promote and encourage Staff participation in Local and International Conferences, Seminars and Workshops to stimulate creative ability, innovativeness and adaptability.
  • Provide and maintain sports facilities of international standard for recreation and hosting of competitions for the University Community and the general Public.
  • Provide Primary and Secondary educational services of international standard for Staff and the general Public.
  • All bonafide students who are qualified for accommodation will be given within one (1) month after resumption.
  • Guarantee prompt mobilization of graduates for National Youth Service Corp immediately signals are received from the NYSC Secretariat.
  • We guarantee the processing of valid staff claims within eleven (11) working days and valid contractors’ bills within sixteen (16) working days.
  • Conduct orientation for fresh Students.
  • All enquiries will be responded to within four (4) working days.
  • Provide security services to ensure security of lives and property of members of the University Community and other Customers.
  • Aim to run an uninterrupted Academic Calendar.
  • Post Unified Tertiary Matriculation Examination (POST-UTME) and Post Direct Entry (POST-DE) results will be released one (1) week after the examinations.
  • Provide for the needs of the socially and physically challenged Students in our Policies and Programmes.
  • Provide quality products to the Local Community through the University Integrated Enterprises.
  • Guarantee prompt opening of our offices by 8:00am (Monday – Friday).

REPORTING OF PERFORMANCE:

We will report our Performance by:

  1. Publishing Performance against Charter Commitment in the Annual Report.
  2. Publishing it on the University Website.