Servicom,University of Benin

This Service Charter describes the services provided by the University of Benin, and the standard to which these services are performed within specified and achievable time frames







Prof. David E. Ogbeifun
(Focal Officer/Head Of Unit Servicom)






Welcome Note

YOU are welcome to servicom which is the integrated Service Charter of the University of Benin, Benin City (UNIBEN). This Service Charter describes the services provided by the University of Benin, and the standard to which these services are performed within specified and achievable time frames. It contains information on how our customers can register their complaints whenever there is service failure.

Finally, I sincerely express my profound appreciation to the various faculties and departments, Deans and Directors who have immensely and painstakingly contributed to the successful compilation and publication of this charter. Included is the Servicom management committee for their innovative, creative and continuous drive to ensuring best practices with regard to service delivery in all it ramifications.It is our candid hope that this charter will assist in building and promoting the spirit of service improvement among all service providers within the University in line with the dreams of the institution.

It has been developed in consultation with the following clients:

  1. Staff(academic and non-academic)
    • Tenured Staff
    • Contract Staff
    • Adhoc Staff
    • Adjunct Staff
  2. Students.
    • Undergraduate
    • Postgraduate Students
    • Part-Time Students
    • Prospective Students
  3. Stakeholders
    • Parents
    • Alumni
    • MDAs
    • Contractors
    • Corporate Organizations
    • Professional Bodies
    • General Public

VISION STATEMENT:

To be a model Institution of higher learning which ranks among the best in the World and is responsive to the creative and innovative abilities of the Nigerian people.

MISSION STATEMENT:

To develop the human mind to be creative, innovative, research oriented, competent in areas of specialization, knowledgeable in entrepreneurship and dedicated to service.

VALUE STATEMENT:

The University of Benin is committed to the following core values:
  • Transparency
  • Integrity
  • Openness
  • Fairness
  • Courteousness
  • Professionalism
  • Excellence
  • Accessibility
  • Commitment
  • Resourcefulness
  • Accountability
  • Honesty
  • Innovativeness
  • Discipline
  • Equity
  • Scholarship
  • Diligence
  • Efficiency
  • Creativity
  • Responsiveness
  • Dedication
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